3.1 You must adhere to the rules and regulations for using facilities as set out in Part 2 Rules & Regulations.
PART 2 – RULES & REGULATIONS
1 General Health & Safety
1.1 As your safety is our main priority, we do not allow crockery, glassware or glass bottles in any activity or changing areas unless we have organised this.
1.2 We do not allow pets (except for registered working assistance dogs) in Alive West Norfolk sports centres including outdoor sports areas.
1.3 To protect the safety of all members and guests, you must pay particular attention to all signs relating to health and safety in our facilities. If you do not understand a notice or sign please ask a member of staff.
1.4 Fire exits are clearly marked throughout the facilities. If there is a fire or if you hear the fire alarm, you should make your way out of the sports facility through the nearest possible exit to the advertised assembly point.
1.5 If you suffer an accident or injury on our premises, you must report it and the circumstances under which it happened to the Duty Officer immediately.
1.6 For your safety, when using the racket facilities, bowls hall or synthetic pitches, you must wear appropriate footwear for the playing surface (for example, non-marking smooth-soled shoes on carpet courts).
1.7 Adults with care and support needs are encouraged to bring a carer or responsible adult who are given free entry to the facility to support the adult in need if the carer is not taking part in the activity. A small charge will be applied if carers are participating in the activity.
1.8 It is important that you notify us as soon as possible of any changes to your contact details.
1.9 By using Alive West Norfolk’s facilities or services you agree to the provision of medical assistance by staff and or that of outside medical help, should it be necessary. You also therefore accept that Alive West Norfolk shall not be held liable for any acts, omissions or adverse results of any medical treatment administered.
2 Your Children’s Health & Safety within Fitness Facilities
2.1 Supervising parent or guardian must be in the same area as the junior member.
2.2 Supervising parent or guardian can either be a member or a non-member; however non-members may not use facilities.
2.3 All junior users must have a programme card with them on every visit otherwise access will be denied.
2.4 Junior fitness members cannot gain access through the FastTrack systems.
3.1 We will not tolerate our staff or other members being verbally abused, intimidated or being physically threatened. If we find this to be the case, we have the right to report you to the police, to ban you immediately and permanently from all Alive West Norfolk sports centresand if appropriate to cancel your entire membership.
3.2 We can prevent you from entering our facilities if we think that your behaviour is not appropriate.
3.3 In the event a user of our facilities causes damage, behaves in an unruly manner or refuses to obey an instruction from us, they will not be allowed to continue with their activity and the booking may be cancelled with immediate effect.
3.4 Persons under the influence of alcohol or any other substance will not be permitted to use the sports facilities.
3.5 Vandalism including graffiti will not be tolerated. If you want to paint graffiti please register your interest to a member of staff in the Kaset.
4.1 Standard User Ages
Tiny Tots Tots Junior Adult Senior Adult
Under 1 year 1 – 3 years 4 – 18 years 19 years + 65 years +
4.1.1 Age restrictions apply for some activities. Please refer to specific session information.
4.1.2 Any person under the age of 18 years must be accompanied by, or under the supervision of, a responsible adult, at an organised club, school or booked activity.
4.1.3 Children under the age of 8 will require a parent or responsible adult to remain within the designated viewing area for the lesson/activity for the duration of the lesson/activity and be available to assist should the child need to go to the toilet. This does not apply to holiday club activities.
4.1.4 Children under the age of 8 taking part in an organised activity must be met in the facility the lesson/activity is taking place at the end of the session by their parent/guardian.
4.1.5 Parents/Guardians of children under the age of 8 are asked to supervise their children within the changing facilities. The designated changing facility of the supervising adult should be used.
4.1.6 We provide minimum ages for which activities can be undertaken and the minimum ages for which children can use facilities without supervision. Parents/guardians should note that these facilities are not always supervised and it is the parents/guardians responsibility to determine above the ages stipulated that children are mature enough to use the facilities unsupervised in a safe manner compliant with the facility rules and regulations. Parents should consider the risks to unsupervised activities such as using machinery and lifting weights in the gym, running alone on the athletics track or playing in the outdoor areas as examples. Alive West Norfolk reserves the right to refuse entry or enforce supervision requirements for children above the stated supervision ages if we feel supervision is required to use the facilities safely.
4.1.7 Children aged 17 or under are not permitted to use the sunbeds.
4.1.8 Junior members 8-11 year olds can only attend the fitness studios unsupervised (without a parent or guardian) in designated junior supervised sessions which are Mon–Fri, 3- 5pm.
4.1.9 8-10 year olds will need to be supervised in the fitness studios by a parent or guardian (over the age of 18) if they wish to access the facility outside the times as set out above.
4.1.10 11-16 year olds can use the fitness studios at any time unsupervised as long as they are in possession of their programme card and are only using the machines that have been prescribed by the fitness staff.
4.1.11 No junior users under 16 years are permitted in the Performance Studio at Alive Lynnsport or the main studio at Alive St James.
4.2 Alive Swimming Pools – Under 8’s admission policy
4.2.1 All under 8’s must be actively supervised by a parent or responsible adult aged 18+ in the water in line
with the following ratios:
4.2.2 Children between 4 and 8 years – 2 children to 1 parent or responsible adult.
4.2.3 Children under 4 years – Ratio of 1 child to 1 parent or responsible adult. 2 children to 1 parent or responsible adult will be permitted if both children are wearing BS, EN or kite marked armbands/buoyancy jacket.
4.2.4 Where one child is under 4 years and one is between 4 and 8 years, there must be 2 parents or responsible adults actively supervising in the water. Where the child who is under 4 is wearing BS,EN or Kite marked armbands/buoyancy jacket there may only be 1 parent or responsible adult in the water with them.
4.3 Kaset Skatepark
4.3.1Children under 6 are not permitted to use the skatepark.
4.3.2 Spectators aged 15 years or younger must be signed in by a parent or responsible adult aged 18+.
4.3.3 Children under 11 must be supervised by a parent or responsible adult at all times. Parents or guardians of participants are permitted free entry to supervise.
4.3.4 A protective helmet must be worn at all times by all BMX riders, In-liners and Scooter riders and by
Skateboarders 17 or younger.
4.4.1 All children under 18 must be supervised by a registered adult member and are required to wear a helmet at all times.
4.2 14-17 year olds may become a registered member following a satisfactory induction and completion of the registration form. The registration form must be countersigned by a parent/guardian.
4.3 The minimum age of a guest is 5 years
Smoking, including e-cigarettes is not permitted in any area of the Alive West Norfolk facilities including outdoor playing areas.
6 Swimming Pools
6.1 Pool Hall Rules
6.1.1 For the safety and enjoyment of all swimmers, pool, slide, sauna and steam room rules are clearly displayed and are to be adhered to at all times.
6.1.2 The Duty Person holds the overall responsibility for staff and customers, therefore their instruction must be followed at all times.
6.2 Healthy Swimming
6.2.1 The pool water is carefully treated to ensure that the high standard of quality is maintained. Even the best-kept pools need your help so as not to introduce dirt and spread germs. If you are clean when you go in, less disinfectant is needed, and the water is nicer as well as safer.
6.2.2 Please follow these simple steps to help maintain the pools hygiene:
- Don’t swim if you are ill. Germs can be spread in the water, especially if you have sickness or diarrhoea (a minimum of 48 hours after your last symptoms and up to two weeks depending on the infection).
- Clean yourself. Shower with soap before you swim, and wash your hands after using the toilet. iii. Do not urinate in the pool, it’s bad for the pool water. Use the toilet first.
- Take children to the toilet before they swim (and watch out while in the pool).
- Standard nappies are not allowed, only swim nappies can be worn in the pool. vi. Ensure long hair is tied back.
vii. Where an adult is double incontinent, the correct pool friendly protection must be worn to prevent faecal release into the pool.
The above guidance is in partnership with the Pool Water Treatment Advisory Group ‘PWTAG’ and Public Health
England. For more information visit www.pwtag.org
6.3 General Pool Information
6.3.1 Parents or responsible adults have specific responsibility for the safety of their own children whilst in the facility.
6.3.2 The pools are unable to loan armbands or floats, however there is a wide range available for purchase at reception.
6.3.3 All swimmers must wear suitable and appropriate swimwear; details of this can be obtained from the centre.
6.3.4 Please inform the lifeguards of any medical conditions before entering the pool.
6.3.5 We reserve the right to call out the public 5 minutes before the end of the session.
The pools operate scheduled timetables for term time and holiday periods which are subject to change. For the latest information or updates, please contact the relevant centre or check our website.
6.3.6 Lanes are only guaranteed during specific ‘Lanes’ sessions and are not compulsory during other
6.3.7 Weak/non-swimmers are not permitted to pass the designated point. If at any point a member of staff has concerns over a swimmers ability they may be required to complete a swim test.
7 Fitness Studios
7.1.1 Please wear appropriate, clean clothing and footwear, offensive slogans or vests that expose the chest will not be permitted.
7.1.2 Please inform a member of staff of any changes to medical conditions; injuries or illnesses you may have.
7.1.3 All equipment is serviced regularly to ensure safe operation. If you should find any faults, please tell a member of staff.
7.2.1 Please swipe in for all visits and have your valid membership card available to produce on request
7.2.2 Please ensure all bags and coats are stored away.
7.2.3 Please bring your own drinks bottle.
7.2.4 Please do not use the drip tray on the water machine to dispense waste.
7.2.5 Please do not attempt to adjust or change any air conditioning units, speakers or open windows within the studio.
7.2.6 Chewing gum is not permitted in the studio.
7.2.7 Please wipe down machines after use.
7.2.8 Non participants are only permitted in the studio with prior agreement from Alive West Norfolk
7.3.1 If you are unsure how to use a particular machine or perform an exercise then please ask a fitness consultant prior to use.
7.3.2 Please return all free weights and bars back to the racks provided.
7.3.3 Please do not drop or crash weights.
7.3.4 Please do not place bars on the benches.
7.3.5 There is a 15 minute maximum time limit on equipment during busy periods.
7.4.1 Please be considerate of other users when performing more than one set.
7.4.2 Where dedicated circuit machines are offered, please ensure you work in a clock wise direction
and give way to those who are using as a one set only express circuit.
8 Group Fitness
8.1.1 Please inform the instructor of any medical conditions; injuries orillnesses you may have prior to the class commencing.
8.1.2 The class timetable is under constant review and is therefore subject to change.
8.1.3 Please refrain from using mobilephones during the class.
8.1.4 It is important that you notify us as soon as possible of any changes to your contact details.
8.1.5 Please wipe down all equipment after use.
8.1.6 All equipment is serviced regularly to ensure safe operation. If you should find any faults, please let your instructorknow.
8.1.7 To ensure your safety and wellbeing, ensure you follow all guidance givenby the instructor.
8.2.1 Please do not enter the activity areaprior to the class commencing or an instructor being in the area.
8.2.2 Please ensure all bags; coats or belongings are safely stored away from activityareas.
8.2.3 Please bring your own water bottle.
8.2.4 No food is to be consumed withinthe studio (this includes chewing gum).
8.2.5 The class timetable is strictly for those aged 16 and over unless lower ages arespecified within the timetable.
8.2.6 Non-participants are not allowed in the studio unless otherwise agreed byAlive West Norfolk.
8.2.7 Late arrivals may not be allowedto participate in the session.
8.2.8 It is recommended that you complete the full class to ensure you completethe correct cool down.