We will open our facilities and services gradually to ensure a safe return for our customers and ensure we can implement government guidance as it becomes available.

OPEN

PLANNING TO OPEN

CLOSED

SERVICE/ACTIVITY	CENTRES	PLANNED OPENING (These are the dates we are working towards which are subject to change)
Fitness	Lynnsport; Downham; St. James; Oasis;	12 April 2021
Personal Training 121	Lynnsport; Downham; St. James; Oasis;	12 April 2021
Swimming	Downham; St. James; Oasis;	12 April 2021
Group Fitness	Lynnsport; Downham; St. James; Oasis;	Outdoors only 12 April 2021 Indoors 17 May 2021
Sports Hall	Lynnsport; Downham;	12 April 2021 see activity specific for restrictions
Swimming Lessons	Downham; St. James; Oasis;	12 April 2021
Swimming 121 Lessons		12 April 2021
Elite Gymnastics Lessons	Lynnsport	12 April 2021
Other Gymnastics Lessons	Lynnsport	12 April 2021
Athletics Track	Lynnsport	6 April 2021 for clubs/bookings 12 April 2021 for casual use
Barn	Lynnsport	12 April 2021 see activity specific for restrictions
KASET	Lynnsport	12 April 2021
Bowls	Lynnsport; Oasis;	12 April 2021
Climbing	Lynnsport	12 April 2021
Table Tennis	Lynnsport	12 April 2021
Squash	Lynnsport; Oasis	12 April 2021
3G/Multi-use	Lynnsport	6 April 2021 for clubs/bookings 12 April 2021 for casual use
Grass Pitches	Lynnsport	6 April 2021 for clubs/bookings 12 April 2021 for casual use
Alive Adventures	Oasis	17 May 2021
Snooker	Lynnsport	12 April 2021
Cafe	Lynnsport; Oasis	Oasis 17 May, Lynnsport 1 September 2021
Birthday Parties	Lynnsport; Downham; Oasis; St James	17 May 2021
Holiday Activities	Lynnsport; Downham; Oasis; St James	17 May 2021
Clubs and Block Bookings	Lynnsport; Downham; Oasis; St James	All to return from 17 May
Schools Programme		12 April 2021
Activity Programme
Tumble Teds		12 April 2021
Women’s Wednesday		17 May 2021
50+ Sessions		17 May 2021
Bowls Roll Up		17 May 2021
Climbing Club		17 May 2021
Ladies Badminton		17 May 2021
Archery		17 May 2021
Roller Skating		12 April 2021

The safety of our customers and staff is our number one priority. To keep you safe whilst using our facilities we have implemented a number of measures in line with government and industry guidance. Below are the generic measures which should be read alongside the specific user guidance for the activity you are attending.

NHS Test and Trace and Booking

To aid the NHS Test and Trace system all users who do not have an Alive Card will need to have an account on our system.  Anyone aged 16+ can register online before you attend here. Your personal details will be managed in line with our Privacy Policy which can be found on our website.

All activities except for swimming will need to book before you attend.  Once you have registered above or if you have an Alive Card you can activate your account for online bookings here.  Once you have activated your account you can book online here.  You can save this website link as a shortcut on your phone and it will appear like an app.

Bookings can be made up to 7 days in advance of the activity.

Entry and Exit

Please give yourself a little extra time to enter facilities and familiarise yourself with routes and changes.

All reception areas will have social distancing for queues.

Please use the hand sanitiser when entering facilities.

Our reception areas will have sneeze screens to protect customers and staff.

Please use contactless payment methods where possible.

Lynnsport and Downham fast tracks will be in operation for fitness and classes members and you should ensure you maintain social distancing when using. There will be a separate queue for fast track at Lynnsport.

Whilst changing rooms will be available, space will be limited due to social distancing, so we encourage you to come ready and shower at home after where possible.

Some sites have new temporary exits to reduce footfall in reception areas. Please make yourself familiar with the exits at your site.

Hygiene

Please use the hand sanitiser when entering facilities.

Hand washing facilities are available and you should ensure hands are washed regularly.

Please do not use your own towels to wipe anything down, please use the paper towel and sanitising spray provided, and follow the signs and guidance to aid keeping areas sanitised.

Water bottle fillers will only be available to fitness users within the fitness areas. Please do not drink from water fountains, fitness users are welcome to fill bottles with water although we would recommend you bring your bottle full. Please ensure that you clean the touch button BEFORE and AFTER use. All other users should bring their water bottles ready filled.

You may see more regular cleaning by our staff and some of those staff and other front-line staff may be wearing Personal Protective Equipment (PPE) such as gloves, masks and visors. Please do not worry if you see staff in PPE, these are purely precautionary measures to keep customers and staff safe.

A limited number of lockers will be available for essential use only so please plan to not use a locker if possible.

Social Distancing

Please follow the government social distancing guidelines when moving around and training in our facilities. You should maintain your distance from other customers and staff unless they live with you or are in your support bubble (single adult or single parents with children under 18 households partnered with another household).

Queues will be distanced following government advice.

Where possible equipment has been spaced apart or placed out of order to maintain social distancing guidance.

Please ensure you maintain social distancing in changing rooms and toilets. No changing facilities will be available.

Spectators are not allowed unless it is for under 18 safeguarding reasons where one parent/guardian will be allowed but must comply with the governments social distancing guidelines. Other than at Oasis where spectators will be allowed poolside following social distancing and rule of 6 guidance.

As much as we would like to shake hands or high 5, we are unable to with current social distancing guidance in place. Please do not attempt this with staff or other customers.

PLEASE READ THE ADDITIONAL USER GUIDANCE FOR THE ACTIVITY YOU ARE ATTENDING

Open

Please read: What we are doing to keep you safe. In addition, the information below is for this specific activity:

To aid social distancing, capacities within our fitness rooms have been reduced and a booking system implemented.  Bookings can be made up to 7 days in advance of the session and are available every 30 minutes. Sessions have been limited to 1 hour to ensure all customers can access the facilities. You can arrive up to 30 mins late for your appointment, but your session must conclude within the hour.  For example, if your appointment is at 5pm, you can enter the facility up until 5.30pm but must leave by 6pm.

We will enforce our cancellation policy of 3 strikes and then a 7 day booking ban to ensure the booking system is implemented fairly for all customers.  Please see section 17 of our Terms and Conditions available here.

Please use the fast track where available to enter facilities for your booking.

Please collect a sanitising spray bottle on your way in.  Please spray and use the paper towel provided to clean down anything you touch e.g. lockers, fitness equipment, weights, mats.  When your workout is complete please clean down your spray bottle and return to the collection point.  Do not share bottles with other customers unless you are training together from the same home/support bubble.

If you have a programme card, please take this home with you and do not pass it to staff.

Where possible equipment has been spaced apart or placed out of order to maintain social distancing guidance and designated markers have been placed in free weight areas.

You should not be spotted or spot other people unless you live together, or you are in the same support bubble.

Where an instructor may be demonstrating an exercise please maintain social distancing from the instructor.

We are unable to offer health checks currently, but we can review your programme and offer fitness consultations to help you with your progress.

Due to reduced capacities in the fitness studio’s we have built in FREE access to our Athletics Track at Alive Lynnsport to those who have a fitness membership.  The track will be available to use during day light hours except for Where there are club bookings on Monday 6pm to 9pm, Tuesday 7pm to 9pm and Thursday 7pm to 10pm.

Opening

Planned 12 April 2021 – Outdoors, 17 May Indoors

Please read: What we are doing to keep you safe.  In addition, the information below is for this specific activity:

Please book your classes online or via the app. You can book over the phone or in centres from 12 April.  You will no longer need to collect tokens from reception at any of our sites.

Outdoor Classes

Meet at the meeting point at the outdoor venue.  The instructor will register your attendance.

If you have not already booked your class and want to attend within 15 mins of the class, you must book via the website/app and show this to the instructor on arrival who will check your app and add you to the register.

Maintain social distancing.

Use the sanitising spray and paper towel to clean any items of equipment that you touch.

Make sure you have a water bottle with you filled.

Please be prepared for bad weather.  Instructors will make a decision if it is not safe for classes to go ahead in severe weather conditions.

There will not be any changing facilities available.

Indoor Classes – from 17 May 2021

Please collect a sanitising spray bottle on your way in.  Please spray and use the paper towel provided to clean down anything you touch e.g. lockers, fitness equipment, weights, mats.  When your workout is complete please clean down your spray bottle and return to the collection point.  Do not share bottles with other customers unless you are training together from the same home/support bubble.

Please do not use your own towels to wipe down equipment.

Some sites have changed the location of certain classes to provide more space for social distancing. Indoor Group Cycling has temporarily been relocated to the Table Tennis Centre near the group fitness studio at Lynnsport and the Sports Hall at Downham.  Some of our classes will take place outdoors or use other facilities such as sports halls at Lynnsport and Downham or the Barn at Lynnsport.  Please check the group fitness timetable on the website for the location of your class.

Please bring your own personal exercise mat for classes, this will be mandatory where it is required throughout the class, e.g.: Pilates, Yoga, Core Stability and Body Balance.

There will be a gap of at least 30 minutes between classes to clean and set-up for the next class.

Where an instructor may be demonstrating an exercise please maintain social distancing from the instructor.

To ensure we can maintain social distancing the group fitness programme has changed significantly with reduced capacities in classes.  All classes will now be for 45 minutes to allow facility cleaning and changeover between classes.

Due to the limited number of spaces in classes we encourage you not to book back to back classes to be considerate of others allowing everyone to access the fitness classes provided.

Some instructors may not be available due to shielding, isolation or furlough so classes may be adapted or changed at short notice, please support those instructors taking your class.

Open

Please read: What we are doing to keep you safe.  In addition, the information below is for this specific activity:

To enable social distancing our pools have reduced capacities which may mean queueing on a one in one out basis at peak times.  When pools reach capacity, we will operate a band system and swims will be limited to 1 hour to allow all customers to access the facilities.

The pool admission policy has been removed and anyone 11 years of age and under will need to be supervised by an adult in the Pool.

Changing facilities and shower access will be limited to post swim only if essential. So we encourage you to come beach ready with swimming attire under your clothes and shower at home before and after where possible.

Baby changing mats will no longer be available to use at St James but the normal baby changing units will be available at all sites.

In order to not interrupt the flow of customers, we will be lifting the requirement of removing shoes and socks prior to entering Changing Areas. If you can change into indoor shoes e.g. flip flops please feel free to do so as long as you do not hold up the queue.

Please do not drink from water fountains or fill your bottles – please bring your own water.

Social distancing must be maintained in the pools so please ensure you give enough space between yourself and the person in front.  Do not swim side by side and when passing other swimmers ensure you provide enough space to maintain social distancing.

Keep swimming as much as possible, if you need to rest please keep this to a minimum and face away from oncoming swimmers.

Our pool programmes have changed considerably to accommodate structured swim sessions and allow time for more thorough cleaning.  Please check the timetable on our website.

Spectator areas will be closed in order to maintain social distancing.

Open

Please read: What we are doing to keep you safe.  In addition, the information below is for this specific activity:

Please login to your Courses Pro account to see your session day and time.  You can do this here: https://alivewestnorfolk.courseprogress.co.uk/.

If you do not feel ready for your child to start swimming lessons again, we can cancel them from their session if you notify us by the 1 April 2021.  Unfortunately, this would mean your child would lose their place in their class as classes will now be operating at smaller ratios and it would not be viable for us to hold open class places.

Important information when attending lessons

Please only arrive 5mins before classes.

THERE WILL BE NO CHANGING FACILITIES.  Participants should attend swim ready (swim costume under clothes) Clothes will be removed poolside and placed in participant’s waterproof bag.  At the end of the class participants should towel dry on poolside and put on warm clothes to return home.  Any children with additional needs should discuss with the Duty Person and changing can be made available in exceptional circumstances.  Changing will also be available for Adult and Baby and Adult and Child classes.  We are taking these steps in line with Swim England guidance due to the difficulty in maintaining social distancing within our changing villages.

 One parent will be allowed to accompany swimmers aged 8 and under and will be seated poolside during the lesson.  If parents are comfortable their child can take themselves to the toilet and will follow instructions during the lesson it is not compulsory for parents to stay in the building so long as we have an up to date mobile phone number and parents can get to the centre promptly when called. Parents seated poolside should wear a face covering.  No other spectators will be admitted entry.  For those aged 9 and over, spectators are not permitted and children should be brought to the lesson no earlier than 5 minutes prior to the start of the lesson and should be collected promptly at the end of the lesson.  Please check your online account and ensure we have a current mobile phone number should we need to contact you during a lesson.

Participants should have a waterproof bag to put their towel, clothes, and belongings in which will be kept on poolside during the lesson.

Teachers must teach from the side of the pool and as such it is now mandatory that participant’s attending Stage 1 and Stage 2 lessons have armbands or a floatation jacket.

Swimming 121 sessions

For these sessions teachers must not enter the water.  Teachers will judge as to whether the participant requires in pool support.  If they do, the parent/guardian will need to be in the pool with the participant whilst the teacher teaches from the side of the pool.

Open

Please read: What we are doing to keep you safe.  In addition, the information below is for this specific activity:

Please login to your Courses Pro account to see your session day and time.  You can do this here: https://alivewestnorfolk.courseprogress.co.uk/.

If you do not feel ready for your child to start gymnastics lessons again, we can cancel them from their session if you notify us by the 15th August 2020.  Unfortunately,this would mean your child would lose their place in their class as classes will now be operating at smaller ratios and it would not be viable for us to hold open classes places.

Important information when attending lessons

Entry will be via the corridor Fire Exit, Athletics Track side of Lynnsport between the outdoor changing rooms and the fire exits leaving directly from the gymnastics hall for recreation gymnastics and from the North Car Park side for Elite Gymnastics. The entrances will be clearly signposted.  One parent and child should wait at the entry point for a coach to open the door and register the attendance.  Everyone should maintain social distancing whilst waiting.

NO SPECTATORS – no spectators will be allowed in the building.  One parent should register their child no earlier than 5 mins prior to the class and then should return to pick child up promptly at the end of the session.  If a child has additional needs this can be discussed with the Head Coach/Assistant Head Coach and in exceptional circumstances one parent can stay with a child for safeguarding reasons, seated within the gymnastics hall, or depending on the needs of the child, taking part in the session.

Pre-school classes and the 4 and 5 year olds recreational classes, will require one parent to accompany the child and take part in the session.

Participants will need a bag with their name clearly printed on it (preferably drawstring – PE type bag) with shoes (sliders/clean trainers) and drink.

Participants to come with water bottles filled as bottle fillers will not be available.

On entry participants will be allocated one of four coloured zones where there will be racking for the storage of bags within the gym.

At the end of sessions parents should be in place 10 minutes before the end of the session, socially distanced outside the fire exits on the Athletics Track side of the gymnastics hall.  Please note it is the fire exits directly leaving the gym hall not the drop-off point closer to the outdoor changing rooms.  Sessions will begin to clear down 10 mins before the end of the class to clean down equipment, allow children to collect their items from their coloured zone and coaches to release children without congestion at the exits.  Parent should be ready to collect children 10mins before the scheduled end time.

Toilets: Pre-school children and the 4 and 5 year old rec classes to be taken by the accompanying adult.  6/7/8 years olds will be accompanied by a Coach to the disabled toilets at reception and the Coach will wait outside.  Any 6/7/8 who still need toilet support will require one parent to stay for the session following approval from the Head Coach/Assistant Head Coach.

Elite Gymnasts to bring their own Yoga mat, chalk, and other personal training equipment if they have them.

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Please read: What we are doing to keep you safe.  In addition, the information below is for this specific activity:

Update

Organised sessions must follow NGB guidance.

Pay and Play indoor sessions must follow the rule of 6 (6 people or two households).  Please be aware that individual activities (i.e. Badminton) have specific guidelines so you must read the full information in relation to your activity.

Where possible please bring your own equipment e.g. rackets, shuttles. Please do not share equipment and ensure any equipment you use has been sanitised.

Please do not use your own towels to wipe down equipment. Please do not drink from water fountains or fill your bottles – please bring your own water.

There may be limited availability of the sports hall at certain times due to space for other activities being required for us to implement social distancing.

Only one court is to be booked for singles racket sports or doubles if playing with people from your household or support bubble.

Please only book courts for one hour to be considerate of other customers.

Clubs and sports other than racket sports will need to get approval from the Head of Development/Centre Manager with full risk assessment in place for the activity to ensure it is compliant with current guidance.

Badminton

You can play singles and doubles with a maximum of 4 people per court using all areas of the court, within the respective court markings – if social distancing between  adjacent courts cannot be maintained, you should only use the singles court markings.

Remain 2m apart when taking breaks and before and after play.

Do not make physical contact with other players.

No handshaking or high fives.

If you shuttle lands on another court which is in use please ask the players on that court to return the shuttle by racket or foot, no picking up and passing.

For doubles, agree which player will take the shot if the shuttle travels to the centre of the court.

Open

Please read: What we are doing to keep you safe. In addition, the information below is for this specific activity:

Update

Single rink bookings only with a maximum of four players per rink. Bookings are for 2 hours and no spectators allowed.

Organised sessions must follow NGB guidance.

Pay and Play indoor sessions must follow the rule of 6 (6 people or 2 households).

Booking to be paid for by a lead person, with remaining players to register and pay at reception on arrival.

Please maintain social distancing throughout centre and during play.  If 2 metres cannot be maintained, a distance of a minimum of 1 metre plus must be maintained and players should wear a face covering.  Players to stand side by side rather than face on.

Where possible, please bring your own equipment.

One nominated person for the booking to use jacks and mats and this person will be responsible for cleaning these items at the start and finish of the game.

Disinfectant and blue roll will be provided in the Bowls Hall for each individual rink.

Bowlers must hand sanitise upon entry to reception AND upon entry to the Bowls Hall.

One nominated person per rink to operate score board.

There will be an enhanced cleaning schedule in place.

Fire Exits to remain open during play to aid ventilation.

4 players permitted per rink.

Please clean the Bradshaw Buggies before and after use.

Please maintain social distancing where possible throughout the centre and during play. If 2 metres cannot be maintained, a distance of 1 metre plus must be maintained and players should wear a face covering unless exempt. Players to stand side by side rather than face on.

One person to use jacks and mats and this person is to be responsible for cleaning these items at the start and finish of the game.

Disinfectant and blue roll will be provided in the Bowls Hall for each rink.

Bowlers must hand sanitise upon entry to reception and upon entry to the Bowls Hall

One nominated person to operate score board

Fire exits to remain open during play to aid ventilation.

Lynnsport:

The number of chairs has been greatly reduced (now only 2 per rink, socially distanced) one table per rink will remain to store cleaning sanitiser and blue roll.  Bowlers must wipe down table with provided cleaning sanitiser before and after use.

Lynnsport exit will be via the two fire exits in the bowls hall.

Oasis:

There will be no tables available, but chairs in place to change shoes.

Exit via the fire exit in the bowls hall.

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Please read: What we are doing to keep you safe.  In addition, the information below is for this specific activity:

Please book your session online in advance of attending.

New dates and times for Skaters / Riders are as follows:

Mon – Fri: 4pm-6pm Under 18’s / 6pm-8pm Under 18’s / 8pm-10pm Over 18’s

Sat & Sunday: 10am-12pm Under 18’s / 12pm-2pm Under 18’s / 2pm-4pm Under 18’s / 4pm-6pm Over 18’s

Only attend and skate or ride with members of your household or support bubble.

Please do not share equipment and ensure any equipment you use has been sanitised.

The capacity of KASET will be reduced to enable social distancing.

Riders aged 18+ must ride independently and must maintain social distance at all times.

Please follow staff instructions at all times.  Failure to follow staff instructions will result in sanctions which may include a facility ban.

There will be no music events or skate nights whilst government guidance restrictions are in place.

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Please read: What we are doing to keep you safe.  In addition, the information below is for this specific activity:

Update

A maximum of 6 people allowed in the Hanger at any one time.

Organised sessions must follow NGB guidance.

Pay and Play indoor sessions must follow the rule of 6 (6 people or 2 households)

Social distancing should be maintained at all times.

Hand sanitiser should be used before and after climbs as it is not possible to clean holds between climbs.  Climbers advised to bring their own.

New Climbers: Only accepting competent climbers via disclaimer system, Not carrying out inductions until safe to do so, so cannot take on new climbers who are not competent.

Please sanitise equipment before use.  Sanitiser will be available in the Hangar.

 

 

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Please read: What we are doing to keep you safe.  In addition, the information below is for this specific activity:

Clubs and Block Bookings will need to submit a risk assessment to demonstrate compliance with government approved NGB guidance.  These risk assessments must be approved by the Alive Head of Development/Centre Manager.

Please do not share equipment and ensure any equipment you use has been sanitised.

Please do not drink from water fountains or fill your bottles – please bring your own water.

Casual bookings must ensure:

No more than 20 people per third of the 3G/Multi-Use pitch including coaches/officials

Players bring their own hand sanitiser and sanitise hands before play and during any breaks.

Please ensure the team on the pitch before your booking has exited the pitch before you enter.

Ball handling should be kept to a minimum with most contact via a boot and ball disinfected in breaks of play.

Youth football coaches are encouraged to limit persistent close proximity of participants during match play and training.

Goal celebrations should be avoided.

Equipment should not be shared, and goalkeepers should disinfect their gloves regularly in breaks.

If a team is playing on an adjacent pitch and their ball strays onto your pitch, please return the ball by kicking and not handling the ball.

If your ball strays on to another teams pitch please do not encroach their pitch and request they kick the ball back to you.

Ensure you finish 5 mins before then of your booking to clean down equipment and leave the pitch in a staggered manner so not to cause congestion at the exit gate.

Open

Please read: What we are doing to keep you safe.  In addition, the information below is for this specific activity:

Clubs and Block Bookings will need to submit a risk assessment to demonstrate compliance with government approved NGB guidance.  These risk assessments must be approved by the Alive Head of Development/Centre Manager.

Please do not share equipment and ensure any equipment you use has been sanitised.

Please do not drink from water fountains or fill your bottles – please bring your own water.

Whilst using the track please maintain social distancing by giving people sufficient distance in front of you and between you and other users when passing.

Open

Please read: What we are doing to keep you safe.  In addition, the information below is for this specific activity:

Organised sessions must follow NGB guidance.

Pay and Play indoor sessions must follow the rule of 6 (6 people or 2 households).

Clubs and Block Bookings will need to submit a risk assessment to demonstrate compliance with government approved NGB guidance.  These risk assessments must be approved by the Alive Head of Development/Centre Manager.

Please do not share equipment and ensure any equipment you use has been sanitised.

Please do not drink from water fountains or fill your bottles – please bring your own water.

Only one person should touch the court door and ball.

Only 2 people on court at any time to maintain social distancing.

Players must not touch walls.

Play should stop and restart play if in danger of breaching social distance or striking your opponent with the ball.

Protective eyewear is strongly recommended for all players.

Rules for Playing Sides

Both players must keep to their side of the court.

If a player crosses into their opponent’s side, they forfeit the rally.

Players can use the full length of the court.

Only one player serves throughout the game.

Once a rally is complete, players switch sides and the server restarts play.

If in breach of a safe social distance, a let must be called.

Socially Distanced Practices for More Advanced Players

Cross court volleys. Both players volley the ball cross court to each other from behind the service box. Switch sides. Make it co-operative: Aim for as many volleys in a row as possible. Switch sides and see if you can beat your previous total.

Straight to self then cross court volley. Stood behind the service box, both players play two shots, volley straight to self then cross court to your opponent. Switch sides.

Straight lob vs straight volley drop. Front player plays straight lobs and back player plays straight volley drops. Alternate and switch sides.

Boast vs straight drive. Front player plays straight drives. Back player boasts. Alternate. Make it competitive: front player can play straight or cross court, back player must always boast.  First to reach 7 points wins.

Drive or cross court drive vs boast or drop. Front player can play a straight or cross court drive. Back player can play a straight drop or boast. Alternate. Make it competitive: first to reach 7 points wins. Straight drop then straight drive vs straight to self then boast. Front player plays two shots, a

straight drop followed by a straight drive. Back player plays two shots, a straight drive followed by a boast. Alternate. Straight drop then cross court deep vs straight to self then boast. Front player plays two shots, a straight drop followed by any shot cross court deep. Back player plays two shots, a straight drive followed by a boast. Alternate and switch sides.

Front vs back on one side. Front player can play any straight shot deep. Back player can play a straight shot short. Alternate and switch sides.

Front vs back on both sides. Front player can play straight or cross court. Back player must always play straight shot short. Alternate. Make it competitive: front player can play straight or cross court deep, the back player must always play straight short. First to reach 7 points wins.

Open

Please read: What we are doing to keep you safe.  In addition, the information below is for this specific activity.

Organised sessions must follow NGB guidance.

Singles play only, no doubles permitted.

Clubs and Block Bookings will need to submit a risk assessment to demonstrate compliance with government approved NGB guidance.  These risk assessments must be approved by the Alive Head of Development/Centre Manager.

Please do not share equipment and ensure any equipment you use has been sanitised.

Please do not drink from water fountains or fill your bottles – please bring your own water.

Players encouraged to bring their own equipment and should not share equipment.

Hands sanitised before play. 

Balls should be sanitised regularly.

No breathing on the ball to clean.

No touching the table.

No handshakes/high fives.

No spectators.

Players to clean their side of the table with the sanitizing spray and paper towel provided before finishing or rotating whilst maintaining social distance.

Open

Singles can be played by people from different households and only these 2 people can be on court – no spectators.

Doubles can be played by 4 people from the same household or support bubble and only these 4 people can be on court – no spectators

You can play singles and doubles using all areas of the court, within the respective court markings – if social distancing between  adjacent courts cannot be maintained, you should only use the singles court markings.

Remain 2m apart when taking breaks and before and after play.

Do not make physical contact with other players.

No handshaking or high fives.

If your tennis ball lands on another court which is in use please ask the players on that court to return it by racket or foot, no picking up and passing.

For doubles, agree which player will take the shot if the ball travels to the centre of the court.

Full indoor tennis guidance available here

Full outdoor tennis guidance available here

Open

Tumble Teds and Roller Skating

Tumble Teds

Tumble Teds is now a circuit based movement and motor skills session for under 5’s to comply with COVID regulations.  Children must be accompanied by one parent/guardian who must oversee their child during the session and ensure social distancing is maintained from other families.  The capacity of these sessions have been reduced further whilst in step 2 of the governments road map.

Roller Skating

Capacity has been restricted for this session to maintain social distancing.  Under 18’s only to take part.  One parent or guardian can support a child who can not skate during the session but must wear a face mask and maintain social distance from others.  Children over the age of 8 are only to be left unsupervised if they are competent skaters.

50+ Badminton (Downham Leisure ) – Wednesday 9.00am-11pm,  Saturday 8.30am – 10.30am Open

Please book in advance either online or over the phone.

Please bring your own equipment and do not share rackets with anyone else.

Hands to be sanitised on arrival.

Please bring a pre-filled water bottle with your name clearly marked on it. Water fountains are not available.

Please find a chair by a court and use this to store your belongings. You will then remain playing on that court, players are not move to another chair or court during the session.

Doubles are to be played with a maximum of 4 players per court.

Social distancing must be maintained at all times. This includes on arrival through reception where the fast track can be used if booked online, during play and when leaving the facility which will be through the fire exit on court 5.

If the shuttle goes onto another court, ask the player to return the shuttle by racket or foot, no picking up and passing.

No contact between players, no handshaking or high fives.

No social gathering at the end of the session.

Ladies Badminton (Lynnsport) – Monday 9.30am-12pm – Open

Please book in advance either online or over the phone.

Please bring your own rackets as equipment is not to be shared.

Hands to be sanitised on arrival.

Social distancing must be maintained at all times. This includes on arrival through reception where the fast track can be used if booked online, during play and when leaving the facility which will be through the fire exit on court 8.

Please bring a pre-filled water bottle with your name clearly marked on it. Water fountains are not available.

Each player will be allocated a chair on a court which will be yours for the duration of the session. Players are not to move to a different court or chair during the session.

Shuttles will be provided by the Coach and will be placed on each court in the tube. These are not to be shared with players on a different court.

If the shuttle goes onto another court, ask the player to return the shuttle by racket or foot, no picking up and passing.

No contact between players, no handshaking, or high fives.

No social gathering at the end of the session.

Women’s Wednesday (Lynnsport) – Wednesday 9.30-11.30am – Open

This session will be badminton only for the time being with the Beatz class 10.45-11.30 (to be booked separately)

Please book in advance either online or over the phone.

Please bring your own rackets as equipment is not to be shared.

Hands to be sanitised on arrival.

Social distancing must be maintained at all times. This includes on arrival through reception where the fast track can be used if booked online, during play and when leaving the facility which will be through the fire exit on court 8.

Please bring a pre-filled water bottle with your name clearly marked on it. Water fountains are not available.

Each player will be allocated a chair on a court which will be yours for the duration of the session. Players are not to move to a different court or chair during the session.

Shuttles will be provided by the Coach and will be placed on each court in the tube. These are not to be shared with players on a different court.

If the shuttle goes onto another court, ask the player to return the shuttle by racket or foot, no picking up and passing.

No contact between players, no handshaking, or high fives.

No social gathering at the end of the session.

Over 50’s Activity Morning (Lynnsport) – Thursday 9am-12pm – Open

This session will be badminton or bowls and Aerobics Gold 10.45am-11.30am. Each activity is to be booked separately, badminton 9am-12pm and bowls 8.30am-10.30am. You can only book bowls or badminton as you cannot move between the 2 activities.

Badminton – Open

Please book in advance either online or over the phone.

Please bring your own equipment and do not share rackets with anyone else.

Hands to be sanitised on arrival.

Please bring a pre-filled water bottle with your name clearly marked on it. Water fountains are not available.

Please find a chair by a court and use this to store your belongings. You will then remain playing on that court, players are not move to another chair or court during the session.

Doubles are to be played with a maximum of 4 players per court.

Social distancing must be maintained at all times. This includes on arrival through reception where the fast track can be used if booked online, during play and when leaving the facility which will be through the fire exit on court 8.

If the shuttle goes onto another court, ask the player to return the shuttle by racket or foot, no picking up and passing.

No contact between players, no handshaking, or high fives.

No social gathering at the end of the session.

Bowls Roll-up – Open

Please book in advance either online or over the phone.

Maximum of 4 per rink playing pairs or singles.

Social distancing applies, if 2 metres cannot be maintained, a distance of 1 metre plus must be maintained and players to wear a face covering and to stand side by side.

Where possible, please bring own equipment.

One nominated person to use jacks and mats and this person to be responsible for cleaning these items and the start and finish of the game. Equipment is provided for this.

Bowlers to sanitise hands on arrival.

Exit via the fire exits in the bowls hall.

GEAR 2021

Has been rescheduled to 22 August 2021 assuming government guidance allows the event to go ahead.

Hunstanton Bowls Tournament

Unfortunately the tournament will not go ahead this year and we aim to run again in 2022.

Rural Community Games

The Rural Community Games will not to go ahead this year and we aim to run again in 2022.

Downham Games

Unfortunately the Downham Games will not go ahead this year in its normal format.  A update will be released once plans are confirmed.

Swimarathon

The Rotary Club hope to deliver the event again in March 2022.

Gymnastics Displays and Competitions

Will not take place until safe to do so in line with government guidance.  Information will follow later in the year.

Memberships

Following the recent Government announcement, we are excited to confirm that providing the Government roadmap goes to plan we will begin to re-open our facilities from: Monday 12 April 2021.

In line with Government guidelines there are some restrictions as to what we are able to open and when. We are working hard behind the scenes to confirm these details and awaiting further Government guidance. We will send further information closer to the re-opening date with all the information you need to get ready to return.

Our Group Fitness Programme will resume from the 12 April 2021 but adult classes can only be conducted outside until the 17 May 2021 so please see our modified offer available to view on our website from 25 March 2021.

Adult Drop-in Activities such as Women’s Wednesday and 50+ sessions will not return until 17 May 2021.  We will update customers as soon as we have more information, so please bear with us.

All reopening dates are subject to change if COVID figures rise and the Governments targets for continued easing of restrictions are not met.

Direct Debit and Membership Information

• If your payment is due to be collected on 1 April 2021, your Direct Debit date will be moved to 15 April 2021 and will be collected at a pro rata proportion of your usual payment rate to accommodate for the days we are unable to open in April.  Your Direct Debit will revert to your usual payment amount and collection day from 1 May 2021.

• If your payment is due to be collected on 15 April 2021, there will be no change to your payment date or amount.
• If you have a Drop-In Activities only membership, we will not collect your monthly Direct Debit in April.  If your payment date is due on the 1st of the month, your Direct Debit collection date will be moved to 15 May 2021 and will be collected at a pro rata proportion of your usual payment rate to accommodate for the days we are unable to provide these services in May.  Your Direct Debit will revert to your usual payment amount and collection day from 1 June 2021.  If your payment is due to be collected on the 15th of the month, there will be no change to the payment date or amount and your next payment will be collected on 15 May 2021.
• If you have a membership which includes an open area and a closed area e.g. Fitness and Drop-In Activities, your membership will resume at your normal membership rate in April 2021.
• Annual memberships will be extended by the duration we have been closed.

Freezing your Membership

If you don’t feel ready to return just yet, we will continue to freeze your membership on a month-by-month basis so you don’t have to worry about cancelling.  If you want to continue to freeze your membership please email us by 1 April 2021 at the latest to arrange and we will freeze your agreement until 31 May 2021 so your next payment will be collected in June 21.

If you can’t find the answer to your question or have any queries, please email us. (Phone lines will remain closed until we re-open on 12 April).

Sports Lessons – Gymnastics/Swimming

Following the recent Government announcement we are really excited to confirm that providing the Government roadmap goes to plan, we will be able to welcome our courses customers back from Monday 12 April 2021

We will send further information closer to the reopening date with all the information you need to get ready to return.

Please be aware that all planned reopening dates are subject to change if COVID figures rise and the Governments targets for continued easing of restrictions are not met.

Direct Debit and Membership Information

Your next Direct Debit will be collected on 15 April 2021 instead of your usual payment day of 1 April.  Your Direct Debit will be collected at a pro-rata proportion of your usual payment rate to accommodate for the days we are unable to open in April.  Your Direct Debit will revert to the new payment amount recently emailed to you and your usual collection date from 1 May 2021.

Not ready to return?

Due to reduced class sizes and viability of groups we are unable to freeze course places.  You can withdraw from a class and restart later if we have a class space available but spaces are not guaranteed.  Please email us by 1 April 2021 if you wish to cancel, if your request is not received by this date we will be unable to stop your April Direct Debit being collected.

If you can’t find the answer to your question or have any queries, please email us. (please don’t phone us as our phones are currently unmanned until staff return on 12 April 2021).

Outdoor Clubs

Lynnsport outdoor clubs are open in line with their current COVID-19 Risk Assessment approved by Alive.

Indoor Clubs

All clubs can return indoors and outdoors from 17 May 2021 with a COVID risk assessment which has been approved by the Head of Development or Centre Manager.

No spectators are allowed unless for under 18 safeguarding reasons where one parent/guardian will be permitted but must remain outside of activity areas and maintain social distancing in line with government guidance.

Birthday Parties

Opening

17 May 2021

Please read: What we are doing to keep you safe. In addition, the information below is for this specific activity:

All birthday party bookings taken are on the basis that we may need to cancel or change the booking depending on Government Guidance and parties may be organised in a different way to comply with the guidance.

Only the parents of the birthday child can  spectate and must ensure they have contact details for each guest of the party in case of an emergency.

Adults must wear a face covering.

Social distancing must be maintained whilst taking part in the activity, unless you have booked a team sports party .

All parents must wait with their child until they have been met by the party leader.

Party guests are to queue at the entrance socially distanced and the party leader will lead guests to the activity area.

At the end of the activity, guests will be taken back to the gymnastics entrance to be collected by their parents.

Please bring drinks in clearly labelled bottles.

Birthday Parties are activity based only, we are unable to offer catering options or a table for food at this time.

Parties we can offer from 17 May are –

Alive Lynnsport

• Gymnastics
• Pre-school gymnastics (will run on the same basis as the morning Tumble Teds sessions)
• Roller Skating (parents may remain if their child needs support to skate but can’t take part)
• Archery
• Football
• Tag Rugby
• Climbing (max of 6)
• Kaset (weekends 4-6pm)
• Multisport
• Roller Skating
• Nerf-Tag
• Tennis

Entry and exit points for birthday parties may vary dependant on the birthday party you have booked.

Kaset birthday party’s – entry and exit via front doors at Kaset

Tennis birthday parties – entry and exit via the Barn

All other birthday parties – entry and exit via gymnastics entrance (sports hall corridor fire exits)

For pre-school gymnastics parties, one parent is to remain to supervise their child.

For roller skating parties, parents may remain with their child if they are not competent skaters.

 Alive Oasis

• Alive Adventures
• Pool Parties
• Roller Skating

For roller skating parties, parents may remain with their child if they are not competent skaters.

Alive Downham Leisure

• Pool Parties

Alive St James Pool

• Pool Parties

Please see swimming guidance for pool parties.

Please view our COVID Secure Plan below.

Alive COVID-19 Secure Plan v19 From 21-6-21