Alive centres and venues are open and operating under current government guidance. There may be some changes to your activity. Please see our Reopening after lockdown page for further information and guidance.

  • Reopening

    Gradual reopening after lockdown

Alive West Norfolk COVID-19 Secure information from Step 4 of the Governments Road Map

Alive West Norfolk will be operating under COVID-19 Secure processes in line with Step 4 of the Government Road map.  Most services have now resumed.  We will continue to remain cautious in our approach, and some capacities will still be reduced. Booking systems will remain in place whilst we experience the new normal, and assess the impact of wider society COVID restrictions easing.  As always the safety of staff and customers is our primary focus and we thank you for your continued support.

Key changes that will remain in place:

  • Symptoms

    If you have any symptoms do not attend.

  • Register with us

    If you do not have an Alive Card we will continue to collect your details to aid the NHS Test and Trace system. Those aged 16+ can do this online.

  • Book before you come

    All activities must be booked so please book before you attend. You can do this online.

  • Dress ready for action

    Come dressed ready for your activity where possible and only use changing areas if needed.

  • Wear a face covering

    Please continue to wear a face covering to and from your activity area where possible.

  • Keep your distance

    We will continue to ask you to remain 2m apart where possible.

  • Hygiene

    Hand Sanitisers, sanitising spray and hand washing facilities will remain available and should be used.

  • Cleaning

    We will continue with our covid cleaning regime, and would like you to do your bit by using the sanitising spray where required.

What we are doing to keep you safe

The safety of our customers and staff is our number one priority. To keep you safe whilst using our facilities we have implemented a number of measures in line with government and industry guidance. Below are the generic measures which should be read alongside the specific user guidance for the activity you are attending.

Signs and Symptoms of COVID-19 and Isolation

Check for COVID-19 symptoms and health conditions

Before attending any sporting activities, all participants, officials, volunteers and spectators should self-assess for symptoms of coronavirus (COVID-19). These are:

  • a high temperature
  • a new, continuous cough
  • a loss of, or change to, your sense of smell or taste

If you, or anyone you live with, have one or more of these symptoms you should not attend any sporting activity, even if your symptoms are mild. You should follow NHS guidance on testing and self-isolation.

If you have been informed that you need to self-isolate by NHS Test and Trace (or are required to self-isolate in relation to travel), you must do so. You should not leave your isolation location in order to participate in sport and physical activity. You can find more information in the NHS guidance on how to self-isolate.

NHS Test and Trace and Booking

There is no formal requirement to collect personal information for NHS Test and Trace but we will be adding users to our system as normal and in line with our Privacy Policy  available on our website. We will continue to support NHS Test and Trace with customer information as requested.

All activities except Swimming and Alive Adventures to be booked in advance. Whilst we are still encouraging you to book for your sessions and this is our preferred option, this is no longer necessary. We will still be operating at a reduced capacity so we can advise that you do book ahead to avoid disappointment. If we reach capacity and you have not pre-booked your slot you will need to wait until there is a space for you to enter. Fast Track will only be available to those who have pre-booked.

Once you have registered above or if you have an Alive Card you can activate your account for online bookings here Once you have activated your account you can book online here.  You can save this website link as a shortcut on your phone and it will appear like an app.

Bookings can be made up to 7 days in advance of the activity.

Entry and Exit

Please give yourself a little extra time to enter facilities and familiarise yourself with routes and changes.

All reception areas will have social distancing for queues.

Please use the hand sanitiser when entering facilities.

Our reception areas will have sneeze screens to protect customers and staff.

Please use contactless payment methods where possible.

Lynnsport and Downham fast tracks will be in operation for fitness and classes members and you should ensure you maintain social distancing when using. There will be a separate queue for fast track at Lynnsport.

Whilst changing rooms will be available, space will be limited due to social distancing, so we encourage you to come ready and shower at home after where possible.

Some sites have new temporary exits to reduce footfall in reception areas. Please make yourself familiar with the exits at your site.

Hygiene

Please use the hand sanitiser when entering facilities.

Hand washing facilities are available and you should ensure hands are washed regularly.

Please do not use your own towels to wipe anything down, please use the paper towel and sanitising spray provided, and follow the signs and guidance to aid keeping areas sanitised.

Water bottle fillers will only be available to fitness users within the fitness areas. Please do not drink from water fountains, fitness users are welcome to fill bottles with water although we would recommend you bring your bottle full. Please ensure that you clean the touch button BEFORE and AFTER use. All other users should bring their water bottles ready filled.

You may see more regular cleaning by our staff and some of those staff and other front-line staff may be wearing Personal Protective Equipment (PPE) such as gloves, masks and visors. Please do not worry if you see staff in PPE, these are purely precautionary measures to keep customers and staff safe.

A limited number of lockers will be available for essential use only so please plan to not use a locker if possible.

Social Distancing

Social Distancing is no longer mandatory guidance but we recommend you are aware of your proximity to others and maintain a safe social distance of at least 2m where possible.

PLEASE READ THE ADDITIONAL USER GUIDANCE FOR THE ACTIVITY YOU ARE ATTENDING

Fitness User Guidance

Open

Please read: What we are doing to keep you safe. In addition, the information below is for this specific activity:

To aid social distancing, capacities within our fitness rooms have been reduced and a booking system implemented.  Bookings can be made up to 7 days in advance of the session and are available every 30 minutes. Sessions have been limited to 1 hour to ensure all customers can access the facilities. You can arrive up to 30 mins late for your appointment, but your session must conclude within the hour.  For example, if your appointment is at 5pm, you can enter the facility up until 5.30pm but must leave by 6pm.

It is no longer essential to book to use our fitness rooms but we are continuing to operate at reduced capacities so we recommend you do book to secure your space.  Once we reach capacity, if you have not booked you will not be able to enter.  You will need to book to use the fast track otherwise you will need to report to reception.

We will enforce our cancellation policy of 3 strikes and then a 7 day booking ban to ensure the booking system is implemented fairly for all customers.  Please see section 17 of our Terms and Conditions available here.

Please use the fast track where available to enter facilities for your booking. If you have not pre-booked you will need to report to reception.

Please collect a sanitising spray bottle on your way in.  Please spray and use the paper towel provided to clean down anything you touch e.g. lockers, fitness equipment, weights, mats.  When your workout is complete please clean down your spray bottle and return to the collection point.  Do not share bottles with other customers unless you are training together from the same home/support bubble.

If you have a programme card, please take this home with you and do not pass it to staff.

Where possible equipment has been spaced apart or placed out of order to maintain social distancing guidance and designated markers have been placed in free weight areas.

Where an instructor may be demonstrating an exercise please maintain social distancing from the instructor.

Health checks will recommence with staff wearing face coverings where possible.

Due to reduced capacities in the fitness studio’s we have built in FREE access to our Athletics Track at Alive Lynnsport to those who have a fitness membership.  The track will be available to use during day light hours except for Where there are club bookings on Monday 6pm to 9pm, Tuesday 7pm to 9pm and Thursday 7pm to 10pm.

Fitness Classes User Guidance

Please read: What we are doing to keep you safe.  In addition, the information below is for this specific activity:

Please book your classes online or via the app, over the phone or in centres. You will no longer need to collect tokens from reception at any of our sites.

Outdoor Classes

Meet at the meeting point at the outdoor venue.  The instructor will register your attendance.

If you have not already booked your class and want to attend within 15 mins of the class, you must book via the website/app and show this to the instructor on arrival who will check your app and add you to the register.

Maintain social distancing.

Use the sanitising spray and paper towel to clean any items of equipment that you touch.

Make sure you have a water bottle with you filled.

Please be prepared for bad weather.  Instructors will make a decision if it is not safe for classes to go ahead in severe weather conditions.

There will not be any changing facilities available.

Indoor Classes 

Please collect a sanitising spray bottle on your way in.  Please spray and use the paper towel provided to clean down anything you touch e.g. lockers, fitness equipment, weights, mats.  When your workout is complete please clean down your spray bottle and return to the collection point.  Do not share bottles with other customers unless you are training together from the same home/support bubble.

Please do not use your own towels to wipe down equipment.

Some sites have changed the location of certain classes to provide more space for social distancing. Indoor Group Cycling has temporarily been relocated to the Table Tennis Centre near the group fitness studio at Lynnsport and the Sports Hall at Downham.  Some of our classes will take place outdoors or use other facilities such as sports halls at Lynnsport and Downham or the Barn at Lynnsport.  Please check the group fitness timetable on the website for the location of your class.

Please bring your own personal exercise mat for classes, this will be mandatory where it is required throughout the class, e.g.: Pilates, Yoga, Core Stability and Body Balance.

There will be a gap of at least 15 minutes between classes to clean and set-up for the next class.

Where an instructor may be demonstrating an exercise please maintain social distancing from the instructor.

To ensure we can maintain social distancing the group fitness programme has changed significantly with reduced capacities in classes.  All classes will now be for 45 minutes to allow facility cleaning and changeover between classes.

Due to the limited number of spaces in classes we encourage you not to book back to back classes to be considerate of others allowing everyone to access the fitness classes provided.

Some instructors may not be available due to shielding, isolation or furlough so classes may be adapted or changed at short notice, please support those instructors taking your class.

Swimming User Guidance

Open

Please read: What we are doing to keep you safe.  In addition, the information below is for this specific activity:

There is no need to book for our General Swim or Lane Swimming sessions. We will however, continue to operate at reduced capacities and at peak times will restrict use to 1 hour through the use of a banding system.  This may result in longer waits than usual to enter the facility during busy times.

The pool admission policy requires anyone under the age of 8 to be accompanied by a responsible adult aged 18 or over.

Changing facilities are available but we encourage you to attend swim ready and shower at home after where possible to avoid congestion in the changing areas.

Baby changing mats will no longer be available to use at St James but the normal baby changing units will be available at all sites.

In order to not interrupt the flow of customers, we will be lifting the requirement of removing shoes and socks prior to entering Changing Areas. If you can change into indoor shoes e.g. flip flops please feel free to do so as long as you do not hold up the queue.

Please do not drink from water fountains or fill your bottles – please bring your own water.

There is no formal guidance to maintain social distancing but we encourage you where possible to maintain a safe distance from others of at least 2m.

Keep swimming as much as possible, if you need to rest please keep this to a minimum and face away from oncoming swimmers.

Our pool programmes have changed considerably to accommodate structured swim sessions and allow time for more thorough cleaning.  Please check the timetable on our website.

Spectator areas will remain closed for general swim sessions at Downham and St James.  Oasis spectator area will reopen.  Current arrangement for swimming lessons will be maintained.

Swimming Lesson User Guidance

Open

Please read: What we are doing to keep you safe.  In addition, the information below is for this specific activity:

Please login to your Courses Pro account to see your session day and time.  You can do this here: https://alivewestnorfolk.courseprogress.co.uk/.

If you do not feel ready for your child to start swimming lessons again, we can cancel them from their session if you notify us by the 1 April 2021.  Unfortunately, this would mean your child would lose their place in their class as classes will now be operating at smaller ratios and it would not be viable for us to hold open class places.

Important information when attending lessons

Please only arrive 5 mins before classes.

Participants are encouraged to arrive swim ready and shower and change at home after where possible to avoid congestion in changing areas.

 One parent will be allowed to accompany swimmers aged 8 and under and will be seated poolside during the lesson.  If parents are comfortable their child can take themselves to the toilet and will follow instructions during the lesson it is not compulsory for parents to stay in the building so long as we have an up to date mobile phone number and parents can get to the centre promptly when called. Parents seated poolside should wear a face covering.  No other spectators will be admitted entry.  For those aged 9 and over, spectators are not permitted and children should be brought to the lesson no earlier than 5 minutes prior to the start of the lesson and should be collected promptly at the end of the lesson.  Please check your online account and ensure we have a current mobile phone number should we need to contact you during a lesson.

Participants should have a waterproof bag to put their towel, clothes, and belongings in which will be kept on poolside during the lesson.

Teachers must teach from the side of the pool and as such it is now mandatory that participant’s attending Stage 1 and Stage 2 lessons have armbands or a floatation jacket.

Swimming 121 sessions

Teacher will teach from the side of the pool where possible and will only enter the water where it is absolutely necessary.  Children who require regular in pool support should be accompanied in the pool by a parent/guardian.

Gymnastics Lessons User Guidance

Open

Please read: What we are doing to keep you safe.  In addition, the information below is for this specific activity:

Please login to your Courses Pro account to see your session day and time.  You can do this here: https://alivewestnorfolk.courseprogress.co.uk/.

Important information when attending lessons

Entry will be via the corridor Fire Exit, Athletics Track side of Lynnsport between the outdoor changing rooms and the fire exits leaving directly from the gymnastics hall for recreation gymnastics and from the North Car Park side for Elite Gymnastics. The entrances will be clearly signposted.  One parent and child should wait at the entry point for a coach to open the door and register the attendance.  Everyone should maintain social distancing whilst waiting.

NO SPECTATORS – no spectators will be allowed in the building.  One parent should register their child no earlier than 5 mins prior to the class and then should return to pick child up promptly at the end of the session.  If a child has additional needs this can be discussed with the Head Coach/Assistant Head Coach and in exceptional circumstances one parent can stay with a child for safeguarding reasons, seated within the gymnastics hall, or depending on the needs of the child, taking part in the session.

Pre-school classes and the 4 and 5 year olds recreational classes, will require one parent to accompany the child and take part in the session.

Participants will need a bag with their name clearly printed on it (preferably drawstring – PE type bag) with shoes (sliders/clean trainers) and drink.

Participants to come with water bottles filled as bottle fillers will not be available.

On entry participants will be allocated one of four coloured zones where there will be racking for the storage of bags within the gym.

At the end of sessions parents should be in place 10 minutes before the end of the session, socially distanced outside the fire exits on the Athletics Track side of the gymnastics hall.  Please note it is the fire exits directly leaving the gym hall not the drop-off point closer to the outdoor changing rooms.  Sessions will begin to clear down 10 mins before the end of the class to clean down equipment, allow children to collect their items from their coloured zone and coaches to release children without congestion at the exits.  Parent should be ready to collect children 10mins before the scheduled end time.

Toilets: Pre-school children and the 4 and 5 year old rec classes to be taken by the accompanying adult.  6/7/8 years olds will be accompanied by a Coach to the disabled toilets at reception and the Coach will wait outside.  Any 6/7/8 who still need toilet support will require one parent to stay for the session following approval from the Head Coach/Assistant Head Coach.

Elite Gymnasts to bring their own Yoga mat, chalk, and other personal training equipment if they have them.

Sports Hall User Guidance

Activities will resume in line with government and National Governing Body of Sport guidance.  This will see an easing on restricted capacities back to inline with our normal operating procedures, an easing of social distancing although we recommend you are aware of your proximity to others and maintain a safe distance where possible and you adhere to booking requirements, cleaning and sanitisation and our COVID secure requirements throughout our sites.

Bowls User Guidance

Bowls will return to normal operations with no restrictions on participants and spectators which will fall in line with normal risk assessments.

Kaset User Guidance

Kaset will return to normal operations with no restrictions on participants and spectators which will fall in line with normal risk assessments.

Climbing User Guidance

Climbing will return to normal operations with no restrictions on participants and spectators which will fall in line with normal risk assessments.

 

 

3G and Multi-use Pitches User Guidance

3G and Multi-use Pitches will return to normal operations with no restrictions on participants and spectators which will fall in line with normal risk assessments.

Athletics Track User Guidance

Athletics Track will return to normal operations with no restrictions on participants and spectators which will fall in line with normal risk assessments.

Squash User Guidance

Squash will return to normal operations with no restrictions on participants and spectators which will fall in line with normal risk assessments.

Table Tennis User Guidance

Table Tennis will return to normal operations with no restrictions on participants and spectators which will fall in line with normal risk assessments.

Tennis

Tennis will return to normal operations with no restrictions on participants and spectators which will fall in line with normal risk assessments.

Activity Programme Information

Tumble Teds

Tumble Teds will return to a free roaming play session with a continued reduction in capacity. Parents may now attend.

Roller Skating, Badminton, 50+ Badminton, Ladies Badminton, Women’s Wednesday, Over 50’s Activity Morning and Bowls Roll-up

All other activities will return to normal operations.

Events Information

GEAR 2021

Has been rescheduled to 22 August 2021 assuming government guidance allows the event to go ahead.

Hunstanton Bowls Tournament

Unfortunately the tournament will not go ahead this year and we aim to run again in 2022.

Rural Community Games

The Rural Community Games will not to go ahead this year and we aim to run again in 2022.

Downham Games

Unfortunately the Downham Games will not go ahead this year in its normal format.  A update will be released once plans are confirmed.

Swimarathon

The Rotary Club hope to deliver the event again in March 2022.

Gymnastics Displays and Competitions

Will not take place until safe to do so in line with government guidance.  Information will follow later in the year.

Memberships/Sports Lessons and Direct Debit Information

Memberships

We will continue to allow memberships to be frozen until the 1st September 2021 to allow everyone to be fully vaccinated.  From 1st September 2021 all memberships will be unfrozen and payments will resume.

Club and Block Booking Information

Clubs and Bookings must review their National Governing Body guidance and amend their risk assessments accordingly.  Capacity restrictions will be eased to normal operation capacities and we encourage clubs and bookings to continue to wear face coverings when moving around indoor facilities.  All clubs and bookings must also continue with the cleaning and hyigence regimens outlined in their COVID-19 Risk Assessment.  Clubs and bookings should be aware of social contact and where possible promote social distancings although this is no longer mandatory under government guidance.  Spectators are now permitted but clubs and bookings should ensure spectators are in the designated spectaotr areas away from participents, coaches and staff. These measures will continue to keep staff and customers safe.

Birthday Parties

All Birthday Parties will return to normal operation.  We can provide a food area at Lynnsport until September from which time we will be able to supply food again.

Alive West Norfolk Sports Facilities Covid-19 Secure Plan

Please view our COVID Secure Plan below.

Covid Secure Plan

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